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Privacy Principles

Your privacy is important to us. This Privacy Policy applies to the German Exchange Traded Products (ETP) website and explains how J.P. Morgan Securities plc (“JPMorgan”, “we” or “us”)  collect, share, use and protect your personal information when you visit or use this website (our “online services”). Please note, however, that this Privacy Policy is not an exclusive statement of our privacy principles across all products and services. Other privacy principles or policies may apply depending on the financial products or services you obtain from us, or the jurisdiction in which we are doing business with you.

  • We protect your information

We take our responsibility to protect the privacy and confidentiality of your information, including personal data, very seriously. We maintain physical, electronic and procedural safeguards that comply with applicable legal standards to secure such information from unauthorized access and use, alteration and destruction. We hold our employees accountable for complying with relevant policies, procedures, rules and regulations concerning the privacy and confidentiality of information.

  • We endeavor to collect, process and use client information only for appropriate purposes

We may collect, process and use personal data from you when you visit or use our online services including your email address

In addition to the personal data described above, we may collect certain information about your use of our online services. For example, we may capture the IP address of the device you use to connect to the online service and the parts of our online service you access. As explained in more detail in our Cookies Policy (, we or our third-party partners may use cookies (as well as web beacons or other technologies) to collect and store this and other information about your visit to, or use of, our online services. However, our processing systems are designed with the aim of collecting, processing and using no more of your personal data than necessary and required for the purposes mentioned herein.

We collect, process and use your personal data only, if it is permitted under German law and European regulations, in particular if it is necessary to safeguard legitimate interests of JPMorgan or its affiliated companies and when there is no reason to assume that you have overriding legitimate interests to exclude your personal data from such collection, processing or use. This also applies, if JPMorgan or its affiliated companies have to comply with administrative duties or the business purpose necessitates the collection, processing and use of your personal data. Otherwise we will not collect, process and use your personal data without your prior consent.

In accordance with the above, your personal data may in particular be collected, processed and used for the following purposes:

a)      Administering relationships and related services;

b)      Operational purposes and statistical analysis;

c)      Compliance with any requirement of law, regulation, associations, voluntary codes we decide to adopt;

d)      The detection, investigation and prevention of fraud and other crimes or malpractice; and

e)      For the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.

  • Your personal data may be disclosed to group companies and other third parties

To the extent permitted by applicable laws, we may disclose your personal data to any organization in our group of companies, their agents, auditors, service providers, regulators, governmental or law enforcement agencies.

We may disclose your personal data, if we or any person to whom we disclose personal data otherwise have a right or duty to disclose the personal data, or are allowed or compelled by law to do so. For example, financial institutions and payments and messaging service providers may from time to time be required, under subpoena or otherwise, to provide certain transaction information to authorities or other official bodies, whether located in the European Union or overseas, to assist in the prevention of terrorism, money laundering and other crimes.

In particular, we may disclose your email address and other personal data to the following third parties which provide services to us in relation to our online services:

a)      Smarthouse Adesso Financial Solutions GmbH, Hirschstraße 2, 76133 Karlsruhe, Germany; and

b)      Schober Information Group Deutschland GmbH, Max-Eyth-Straße 6-10, 71254 Ditzingen/Stuttgart, Germany.

We may share your personal data with any person or entity if we have your prior consent to do so.

With regard to the above, the responsibility to remain in compliance with the European data protection provisions remains with us, unless you have given your consent to such data transfer to a third party or the transfer of such data is required or permitted by law.

  • We respect and protect your privacy even when you’re on the go

For your convenience, JPMorgan offers you the ability to access some of our products and services through mobile applications and mobile-optimized websites. When you interact with us through your mobile device, we may collect information such as unique device identifiers, your screen resolution and other device settings, and analytical information about how you use your mobile device. We will ask for your permission before collecting the aforementioned information.

  • We may transmit, transfer or process information to, or through, countries inside as well as outside the European Union/European Economic Area, as we deem necessary, appropriate or consistent with legal or regulatory obligations

The transmission of your personal data within the European Union (EU) or the European Economic Area (EEA) is admissible without any further requirements. However, as a global company, we strive to provide you with access to the highest-quality financial products and services wherever you are. To do this, we may share your personal data among affiliated companies of JPMorgan or service providers that may be located outside the EU/EEA. In such cases we will take appropriate steps in order to ensure an adequate level of data protection in the country of the recipient as required under the European Data Protection Regulation and as described in this Privacy Policy.

If we cannot safeguard ensuring such an adequate level of data protection, a data transfer outside the EU/EEA will only be processed if you have given your prior consent to such a transfer of your personal data.

  • We provide you with relevant and appropriate choices regarding the sharing of personal information

We may give you choices regarding the sharing of personal data with affiliates and third parties. Choices you have about the sharing of your personal information will be described in the privacy policies or notices you receive in connection with the financial products or services you obtain from us.

  • We respect your decisions about the collection of personal information related to your online activities over time and across different websites for advertising purposes

Unless otherwise stated in this Privacy Policy, JPMorgan does not allow unaffiliated third parties to collect personal data about your online activities when you visit our online services. Nor do we use personal data collected across non-affiliated websites for the purpose of serving you advertising related to your browsing behavior. If we engage in this practice in the future, we will provide appropriate notice and choice so that you may opt out of the practice.

  • We tell you when our privacy policies and practices change

We may change this Privacy Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised policy on this page with a new “Last update” date. All changes will become effective when posted unless indicated otherwise.

  • Rights of access, correction and deletion of your personal data, and rights of information about your personal data

In order to exercise your rights of access, correction, objection, or deletion of your personal data, or if you would like to obtain more information about the storage and the recipients of your personal data, you may address your requests to

The Privacy Officer at JPMorgan

25 Bank Street,

Canary Wharf,

London, E14 5JP


Last update: September 2017

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